User Terms and Conditions – Egypt Limo
Welcome to EgyptLimo.com. These Terms and Conditions constitute a legally binding agreement between you (“Client”, “you”, or “user”) and the Company governing your access to and use of our website, booking platform, and related services (collectively, the “Service”).
By accessing, browsing, or using the Service, or by making a booking, you confirm that you have read, understood, and agreed to be bound by these Terms, including our Privacy Policy and any additional terms applicable to specific services. If you do not agree, you must not use the Service.
________________________________________
1. Nature of the Service
The Company provides an online platform for searching, booking, and managing airport transfer services. The Company does not act as a transportation carrier and does not directly provide transport services. Instead, it acts as an intermediary/agent facilitating the relationship between the Client and independent third-party transportation providers (“Carriers”).
The Carrier is solely responsible for the execution, quality, safety, and legality of the transportation service. The Company’s role is limited to:
•	Collecting booking details from the Client
•	Transmitting booking information to the Carrier
•	Confirming and managing reservations
•	Providing customer support related to bookings
•	Supervising Carrier service quality, investigate any failure, obtaining refunds from Carrier
________________________________________
2. Eligibility and Acceptance
You must be at least 18 years old to use the Service. By using the Service, you confirm that:
•	You are legally capable of entering into binding agreements
•	All information provided is accurate and complete
•	You are responsible for all bookings made under your name
If booking on behalf of others, you confirm you are authorized to act on their behalf.
________________________________________
3. Booking and Orders
A booking request becomes a confirmed Order only after acceptance by the Carrier and issuance of a confirmation.
You agree to:
•	Provide accurate passenger, contact, and travel details
•	Ensure availability at the specified time and place
•	Review booking confirmations carefully
The Company is not responsible for service failures resulting from incorrect or incomplete information.
________________________________________
4. Transfers and Services
A Transfer includes:
•	Meeting the Client at the agreed location
•	Assistance with luggage (Unless extensive heavy)
•	Transportation to the specified destination
Vehicles are assigned based on availability and the selected category. The Company does not guarantee specific vehicle models but ensures equivalent or higher-class alternatives where necessary.
Additional services (e.g., child seats, special luggage, meet-and-greet, water ..etc) may incur extra charges.
________________________________________
5. Pricing and Payments
All prices are displayed at the time of booking and may vary depending on:
•	Vehicle type
•	Distance and route
•	Additional services
Full prepayment may be required to confirm a booking.
________________________________________
6. Changes and Cancellations
6.1 Changes
•	Modifications must be requested within the permitted timeframe (typically 48 hours before service)
•	Changes may result in price adjustments
•	Late modification requests may be rejected
6.2 Cancellations
•	Free cancellation may be available within 36 hours before booking
•	Late cancellations or no-shows are non-refundable
•	Refunds (if applicable) are processed within a reasonable timeframe depending on payment method
________________________________________
7. Waiting Time and No-Show Policy
•	Free waiting time is typically:
o	Airports: up to 60 minutes
o	Other locations: 15 minutes
•	If the Client fails to appear or cannot be contacted, the service is considered a no-show, and no refund will be issued
________________________________________
8. Client Responsibilities
You agree to:
•	Be reachable via the provided contact details
•	Arrive on time at the pickup location
•	Ensure the number of passengers and luggage matches the booking
•	Comply with all applicable laws and regulations
Failure to comply may result in refusal of service without refund.
________________________________________
9. User Accounts and Data
When creating an account or booking:
•	You are responsible for maintaining confidentiality of your login details
•	You accept responsibility for all activity under your account
We process personal data in accordance with our Privacy Policy for:
•	Booking management
•	Customer support
•	Service improvement and marketing (where permitted)
________________________________________
10. User Content
If you submit reviews, feedback, or other content:
•	You grant the Company a non-exclusive right to use, display, and distribute such content
•	You confirm that your content does not violate any laws or third-party rights
We reserve the right to remove content at our discretion.
________________________________________
11. Third-Party Services
The Service may include links or integrations with third-party providers. The Company is not responsible for:
•	Third-party services or websites
•	Actions or omissions of Carriers
•	External policies or practices
________________________________________
12. Prohibited Use
You agree not to:
•	Use the Service for unlawful purposes
•	Provide false or misleading information
•	Interfere with the security demands like providing passport copies if needed
•	Upload harmful or malicious content
Violation may result in termination of access.
________________________________________
13. Disclaimer of Warranties
The Service is provided “as is” and “as available”, without warranties of any kind. The Company does not guarantee:
•	Continuous or error-free operation
•	Accuracy or completeness of information
•	Availability of specific vehicles or services
________________________________________
14. Limitation of Liability
To the maximum extent permitted by law:
•	The Company is not liable for indirect, incidental, or consequential damages
•	The Company is not responsible for actions, delays, or failures of Carriers
•	Total liability is limited to the amount paid for the booking
________________________________________
15. Force Majeure
The Company is not liable for delays or failures caused by events beyond its control, including:
•	Natural disasters
•	Strikes or civil unrest
•	Government restrictions
•	Transport disruptions
________________________________________
16. Complaints and Claims
Complaints must be submitted within a specified period (e.g., 05 days after service). Claims related to transport quality must be directed to the Carrier, though we may assist in communication.
________________________________________
17. Modifications to Terms
We reserve the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the revised Terms.
________________________________________
18. Governing Law
These Terms shall be governed by the applicable laws of the jurisdiction in which the Company operates, unless otherwise required by law.
________________________________________
19. Contact Information
For any inquiries, support requests, or complaints, please contact us at:
[Insert your official email, e.g., info@egyptlimo.com]